When you contract with us or otherwise contact us regarding any of our Services, the information you provide to us will be stored and used to help in the process of providing our Services. Such information includes names, postal addresses, telephone numbers, email addresses, credit and debit card details and is used for such purposes as:
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Provisioning of our Services
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Identifying customers when they contact us with a query
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Customer support
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Maintaining call records
Identifying customer preferences so that we can give recommendations about other products and services offered by us and our carefully selected business partners that may be of interest
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Customer registration and administration
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Billing and account administration
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Credit checking
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Administration and management of our business systems
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Technical and operational administration
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Security requirements
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Complying with legal and regulatory requirements
As otherwise required or permitted by law
We may disclose information to:
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third parties involved in the development, promotion, marketing or enhancement of our Services
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third parties for administrative purposes (such as billing, support, marketing, etc.)
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third parties for the provision of their products or services to our customers
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other third parties upon receiving your consent or as required by law
To download and install our SAYO App you have to provide us with your phone number so that we can access your mobile device's address book. A copy of the phone numbers and names in your mobile device's address book is kept on our servers and is used by us for the following purposes:
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to notify you when any of your contacts download and install the SAYO App
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to show contacts who are LYCACHAT App users
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to display contact names when you receive a call via the SAYO App
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Your details may need to be passed to other service providers in order for us to provide our Services to you.
We may disclose information to third parties that we retain to analyse aggregated anonymous statistical information about your use of our Services.
Personal information may also be disclosed in connection with a sale, transfer or reorganisation of any of our businesses, in which case we will require that personal information will continue to be treated in accordance with this privacy policy or as otherwise permitted by law.
We collect personal information that you volunteer while using our Services. We do not collect or use personal information for any purpose other than that indicated in this privacy policy. Should we wish to use your personal information for a new purpose, we shall first contact you and seek your consent to this new purpose.
We may share your personal information with other companies in the Sayo Limited group or with other carefully selected organisations with which we have a trusted business relationship. We may we use your personal information to provide you with promotional information about new and other products and services offered by us and organisations with whom we have a trusted business relationship. At any time, if you do not wish to continue receiving promotional information of this type, you may notify us at support@lycachat.com or by writing to us at Sayo Limited, PO Box 5630- Dubai, UAE whereupon we shall stop sending promotional information to you.
We will not sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us by email at support@sayo.com and we will stop any such activity.